Frequently Asked Questions: Yelp

Real people. Real reviews.
Over 100 millions users

What is Yelp?
Yelp is an online urban city guide that helps people find cool places to eat, shop, drink, relax and play, based on the informed opinions of a vibrant and active community of locals in the know. Yelp is the fun and easy way to find, review and talk about what’s great — and not so great — in your world
Who uses Yelp?
You’ll find a wide range of people on Yelp, including locals who are “in the know” about what’s cool and happening in their city, visitors who want to get an insider’s local perspective, and anyone trying to find a great local business.
Why is Yelp important for my business?
There are a lot of reasons to use Yelp as a consumer. By having accurate information on Yelp, like your hours and/or website, you are helping people visit your business.
  • People often search Yelp for a business to fulfill a need. Yelp is basically word-of-mouth online, so people searching have the benefit of members’ past experiences.
  • People search for your business specifically in a search engine. Often when people type your business name in a search engine, like Google, your Yelp business page will come up as a result.
How do I remove a bad Yelp review?
Businesses can’t remove a bad Yelp review. However, if a review if libelous, you can bring this up to Yelp and they will examine it.